My goodness - what a refreshing and relaxing place to visit for your pampering pleasures! I enjoyed a very DETAILED manicure (gel polish) with Long. I believe he must be one of the owners. Super sweet gent, ask him about his koi pond! It's magnificent!! So, full disclosure - I was actually in previously and enjoyed an amazing pedicure from Natalie (massage was awesome!) and she also did my manicure. Also, great! She took her time, was extremely polite and attentive. They have this delightful pond and fountain in their main pedicure/manicure area and it is so serene, I can't tell you enough about it! Great chairs to massage you if you'd like, too. What I want to highlight though is the level of professionalism from the people I've met there this far. After my first visit, upon checking out, Natalie offered me a card and noted a number where you can text message their salon. I like that, because I do that often if available, and it's efficient! I clumsily bumped 3 nails into something immediately after leaving but couldn't come back in. I text the number and received a timely response saying I could come by anytime for a touch-up at no charge. How kind! So, it gets BETTER!! I KNOW. I KNOW, PEOPLE. So, I was busy over the next couple of days and Emily's text ME! Yes - ME! Following up about my touch-up!!! Are you kidding me?!? How great is that??!!? In a world where I find customer service lacks tremendously...Long and his staff are wonderful! So, I hoped to stop by but couldn't. I received another follow-up text! At this point...I'm blown away. Here's the deal. I frequently go to a nail salon walk out and immediately notice blemishes and lack of attention to detail. And NOT A SOUL will follow-up with you about it! Right?? Emily's was super sweet about it. So, okay...so much to type, but promise you'll go there. Just do it. Enjoy and be pampered. They do have a buzzer at the front door to enter, which I kind of like. It's safe and also makes me feel like I'm walking in a secret nail club! :) I've only gone here during the week, late afternoon, but I gather that weekends would require an appointment. So, keep that in mind, but I'm sure they could accommodate a walk-in within a certain timeframe. Hope you like this review and hope to see you at Emily's! read more