Went here to get a pellet stove insert for our fireplace. We are very happy with the finished product. Couldn't go 5 stars on this review, because there was a significant amount of miscommunication and extra hoops we had to go through to get the job finished. 1. We were told we could have the insert installed first, then when we went back to talk about design, they acted like we did it out of order, which we clearly did. (Always design and install at the same time!) 2. We were told we would have to order the hearth from a separate company before we could talk about design, and when we went back, they asked us why we didn't order it through them. 3. We were told they had all the measurements they needed for the design, but when it came time to talk about it, more measurements had to be taken. 4. It felt like we were spinning our wheels during multiple points in this project. Now, this might seem like a headache worth taking off a few more stars, but it wasn't. We are very happy with the finished product. We are super cozy and warm and we've had multiple compliments on how nice it looks. The installer, Mike Henning, was incredibly helpful, friendly, and great to chat with while he put it all together. He didn't seem bothered at all by the amount of work it took to put it all in. This stuff is HEAVY! Would I recommend Enchanted Fireside? Yes, but just make sure you have a clear picture of what you want before you go in. read more