I made a reservation for a 10' truck online and selected Everett Secure Self Storage as my pickup location. I arrived there at 12:30 PM for the pickup, and seated at the counter was a woman of the name Stacy. I explained to Stacy that I had a reservation and would like to pickup my truck. She asked for my name, which I gave to her. She then said in a short tone that I had to self-check-in and that my truck has been ready since 11am. I attempted to do so on my phone, though the website gave me no option. It only showed me my reservation after I clicked the start button from the email. I told her I was unable to do so, and she made a call to someone, then told me to make sure my GPS was on. I told it was and it was not working. So she manually checked me in with great reluctancy. Upon request I gave her my Florida issued driver license and she requested a WA driver license, I told her I did not have one. She then said that I need a job or local reference. I was surprised, as I have never had issues with renting a U-Haul with my driver license in California. I gave her my employers name, supervisor, address and phone number as requested. She then proceeded to call and verify my employment. When nobody answered the call, she left a message. She then asked me for another contact phone number. I told her I did not have one. She then proceeded to finish the check-in. Next she asked me to sign the paper for the truck waiver, and I replied "don't we need to walk around the truck". She told me I could do it myself, which I did and notated the various damage on the truck. The final paper she had me sign was the contract which stated a 9am return time. I told her I had booked a 24 hour rental and that 9am was too short. She said, "well we have another rental booked at 9". I told her my confirmation said 24hr. In the end I signed the paper, and notated a later pickup time. She told me the keys were in the truck and I would have known, if I had finished the online check in as it was notated there. I thanked her and left. On the drive home I called the local, corporate U-Haul rental location and spoke to them about driver license requirements. The woman there said all I needed was valid license from any state or even Canada. So this leaves me confused. This accounting of todays U-Haul pickup is hands down my worst experience with U-Haul. I have rented trucks and trailers from corporate locations and neighborhood branches. I have NEVER encountered so much frustration and lack of empathy from an employee/contractor. Stacy was unpleasant to be serviced by, and provided me with inaccurate information, and requested information of me which seems invasive. I will rent from U-Haul in the future, but I will NEVER pickup from Everett Secure Self Storage not consider them for any storage needs. read more