TLDR: I heart this Express Branch. My dress style ranges from edgy to bohemian chic, well more boho than chic so Express never called to me until recent months. I'm starting to feel for a bit more structure in my wardrobe and I thought Express would be a good place to browse. Enter Ms. Cassidy at the Express Kings Plaza branch (falling in serious like with Kings Plaza as well but that's another review). Ms. Cassidy made an Express shopper, believer, follower like what do you call them? Expressionista? Well Cassidy made an Expressionista out of me. Ms. Cassidy looked after me so well. Not only was she manning the tills while I was there, but we were still able to have an extensive conversation about my style and the look I was trying to achieve yada this, yada that. At no time did I feel rushed or that she wasn't being genuine with her advice OR that she was trying to upsell. She was professional yet I still felt like I was shopping with a home-girl. I was still undecided and left to peruse other stores. (Hiya Z -rhymes with mara). I saw pieces that made me catch my breath in delight. However, Cassidy's customer service made an indelible impression on me and I returned to Express. Took one more look and decided what the heaven, if I'ma dive I'ma dive right in. What a shock when Cassidy rang up my selections to hear her quote dollars that didn't make any sense. Nonsense! Puzzled, I looked at the tags again. "Arremmm", **clears throat** "Cassidy, that can't be right?" "Oh yes it is!" "Me "but how?" "Well I used y/our membership - first dibs sales coupons and now you're set. " "WHAAAAAT!" I could kiss this lady! Here I was, about to pay way above my clothes budget for this new image (if knowing me let's be real may only last a month or so), when she sprung this treat on me! I kid you not, it was almost a 50% discount! Listen, I don't care who you are or what your bank account reads, an unexpected deal IZA WHOLE arse DEAL! She really didn't have to because I had no idea about these perks and would have left happy with my purchase BUT, her great saleswomanship made an Expressionista out of me. Cassidy, thanks for hooking me up. Thanks for making my shopping experience at Express such a pleasure. You've definitely made a repeat customer out of me and I've even download the app. You're a true siSTAR! Can't wait for you to see my pics when I unleash this new NEW on the world! Everyone, ask for Cassidy when you get there. Pease, don't rush. She has time for all of us. Update:, I've since been back a few times and ALL, THE WHOLE EXPRESS TEAM IS WONDERFUL! Richard (I think he's the manager) has even gone so far as to open back the fitting room for me even after it was closing time. I arrived late in a rush to get work trousers for early the next day and he was very obliging. I'm delighted with this branch! Thanks guys. The End. read more