Very disappointed with this location and Express in general. While I like their clothing, this location needs to drastically improve their customer service. The lines are always long and for some reason their check out terminals are the slowest things I've ever seen. Furthermore, their return policy is abysmal. My husband bought socks for his groomsmen here and ended up finding ones he liked better elsewhere. I went to return the unopened (and untouched!) pairs of socks with a receipt yesterday, and with over a month left in the return period. After being slowly helped by the girl behind the register I realized that they were only giving me back $5 for each pair of socks, when we had spent $6.25 on each. When I questioned this, the girl told me that the receipt indicates the return price. So while I couldn't argue, it is absolutely ridiculous that they claimed 20% of my money for no reason! With a ludicrous policy like that I cannot justify shopping here again. read more