Where to begin. Well first let's state facts, My car was towed here for window glass repair on driver's door. Car got here Monday June 1 2015 They never told me what they were doing to my car. My insurance adjuster inspected car Tuesday June 2. My car is towed back to me Thursday June 11. I was made to drive the car from the tow truck myself. They made me pay the $100 deductible in cash. The car had glass shards on the floor, trim panels, and the divers seat was dirty. The driver side door panel was installed incorrectly or not the right size. There is glass inside the driver's door. The glass is not OEM and not tinted to match the front passenger window glass. That's all minor compared to the fact that when I drove off, I noticed my car sounded loud and had no acceleration. I go to a normal mechanic who says I have a broken muffler. Obd2 scanner shows missing sensors. The car has all the indications of a stolen and replaced exhaust system. Going to where I bought the car tomorrow to get inspection reports and will present reports and findings to insurance and file a claim in Staten island small claims court against Progressive and A-1 expressway. Progressive has to pay to bring my Car to the condition it was in before the break in and criminal theft in Staten island. They were smart about it. They replaced my 2010 Rav 4 exhaust with that from a much older rav. They removed my o2 sensors or reprogrammed my car. Obd 2 scanner shows no error codes but catalytic function doesn't display. Hcat and air indicators on readiness check show no sensors. These criminals are professional thrives. If they tried as hard at doing right by people as they did in screwing me over, they might have a good repair facility. Its a shame some people have no sense of ethics. Sincerely, Tax paying, law abiding citizen. read more