Here we go again! This location was purchased by Extra Space at about the same time I leased a storage room. I was Larry of the property due to the lack of cleanliness. However, I rented it online through a promotional period for six months at a locked in rate. So I was stuck.
Today I came to drop off some items and pick up some items. The place is filthier than ever. They never cleaned the inside, the floors are thick with dirt and dust and debris. One elevator was down with signage advising to use the elevator at the opposite end. When I left my storage space to go back to the elevator with items to take down the elevator, the only one working, was no longer working.
I've extended my lease for three months prepaid period. Unless there is considerable improvement. I will be relocating to another storage facility.
I noticed that the reviews are all very bad.
CLEANING is the easiest thing and the cheapest thing to do. As a commercial real estate professional, and someone who has managed, least, sold, this property is in very poor condition
Additionally, the air-conditioning is never working. If it's working, they have it set so high that it's not cooling. This has been the condition from day one.
I did notice that the office is closed for renovation. Certainly that is needed as well. However, the office area and showroom filthy as well, windows, filthy, floors, filthy, etc.
Once again, I saw someone coming in going to a storage space as if they live here.
The staff in the office when it was opened was always polite. Either they don't have the resources to manage this property properly, or they're not hiring the right staff to get the job done. read more