PLEASE BE CAUTIOUS WHEN USING THIS STORAGE FACILITY We moved from Kyle in 2014 and safely moved our home into the Safe n Sound Storage, Due to a family emergency! We never had any issues! Now it's a new owner EXTRA SPACE STORAGE! I HAVE HAD MY 2 units 1067 & 1066 on Auto payments since 2022. I paid $240.00 for 2 units with climate control. Was never notified of a price increase! I was never aware of the Auto payment issue! I come in today to look at my 2 units not 1 unit but my 2 units that I have been paying for and I'm told by the property manager that my unit 1066 was AUCTIONED IN MARCH OF 2024 for non payment!!!!!! Im very upset I had wedding picture, old family photos and furniture and items from my grandmother who is no longer with us! How can a unit be AUCTIONED FOR 1 month late? how can it be late if I signed up for AUTO PAYMENTS!!!! No call, no email! Only excuses on they can't understand how this happened and how a letter was supposedly sent to my home. If you are planning on Auctioning someone stuff why not send a letter with certified mail or call that customer especially since I have been a customer for 8+ years!!! My heart is so broken I can't help but think about all my stuff, my furniture and all those memories that we had packed up and we assumed it was safe since we were paying our units every month! If the AUTO PAYMENT SYSTEM WENT DOWN THATS THE COMPANIES PROBLEM NOT MINE!!!! BUT UNFORTUNATELY I HAVE TO TAKE THE hit since all my belongs were AUCTIONED!!!! Please take your stuff else where not here where they are quick to sell our belongs that we work so hard for especially since the payments were made! There is ZERO COMMUNICATION AND ZERO SYMPATHY FOR THIS HAPPENING!!!!! PLEASE DO NOT STORE YOUR BELONGS HERE ITS HORRIBLE AND THERE IS NO OWNER ON SITE TO HELP ASSIST WITH THESE HUGE ISSUES! This is wrong and very unprofessional!!!!! I hope no one has to go thru what I just did! Loosing all my belongs is so depressing and devastating!!!! please be cautious read more