do not stay here. management is horrible. unable to sleep in a $650 a night room because extremely loud noises coming from the walls.
we booked a luxury suite room for $650 a night and were unable to sleep longer than 30 minutes without being startled by this extremly loud helicopter loud sound that soundwd like a jet plane was taking off by my head.
my ears are ringing and i have a migraine from the noises comung from the wall for over 8 hours!!!!
management was unfair and did not compensate us approapriatly and only initially offered us a late checkout for 2 more hours to sleep!!! i was furious because i was unable to sleep more than 30 min bc thus deafening sound would startle me and wake me up in my sleep!!!!
they only wanted to give us $50 off our $650 room rate. i had to argue and complain for 3 hours in the morning being transferred over 5 times with maintenance people in and out of our room at 4am then 8 am than 10 am bc of the loud noises. we couldn't even enjoy breakfast in peace bc our phone kept ringing once and then the manager would hang up on us. we played phone tag for 3 hours in the morning instead of enjoying our room!!!!
do not stay here. management obviously doesn't care about their guests and their wellbeing and locked us out of our room at 1230 even though they gave us a late checkout of 1pm!!! avoid at all costs. avoid. avoid read more