Installment was easy they came and did some outside work, they have to dig a line through your front yard to the back and place a box on your house they don't bother you. Then they'll come and hook up inside with a different guy. He was nice and professional, had an accident with my diffuser but no harm seemed to come from it so far everything seems to be ok.. but they were on it with management to cover if I needed which left me at ease being the situation. Also I didn't have a remote for my tv so the man who connected my fiber router said he had extra at his house he would be in the area again the next day and drop it to me, talk about going above and beyond for your customers this was great! Kids broke our last remote so we had to use our phone app to get into the tv and some days it wouldn't work, so I am thrilled to have a remote again. Internet seems to be running smoothly with no issues! When I had cox it was always cutting in and out of out of service and it was paying almost 100$ a month. With fiber it's 50$ the first year. They also cater to our military keeping it 50$ all year and beyond as well first responders, for the rest us it goes to 75$ after first year. I think I def get my value for what I now pay having no issues and fast delivery service being great! read more