Not sure why the other reviews are negative. The auto repair business is definitely a business that is complicated. As in any business there's always a black eye given some past experience or someone was ripped off. I would know as I worked for New Jersey consumer affairs doing a sting operation of fully functioning vehicles and bring them to garages to see what they say was wrong. I have been coming to Firestone for over 10 years never had a problem. They've always been quick efficient and accommodating. Pricing is always fair and the front desk will spend as much time as they need consulting you on their expert advice working within your budget. Pricing is always fair not like a lot of the dealers who ripped you off on the same product. A Nice perk is to sign up for the Firestone card for automatic free rotation as well as complete 10 point check, fluid top off, and the many coupons you receive. Hats off to the team that includes Jeremy, manager Steve, Mike and all the technicians. This is been a harsh winter and a are doing the best they can to keep you safe on the roads. If you don't like it go to your dealer and spend the day there waiting, overpay for marked up products. Just don't blast these guys when you driving with your beater your battery is corroded. Unfortunately it's the uneducated individual. Who waits until the last moment for a harsh winter and complains when things break because they never kept up on their own vehicle. read more