HOLY SHIT. For the love of all that is good... NEVER EVER use this online travel service. For whatever amount of money you are saving, it is not worth wasting your time/energy dealing with the absolutely terrible shit show of a company that FlightNetwork is. My younger brother used them (thru Kayak) to save money for his flight back home to San Diego from Shanghai. I had never heard of them, but because of my bro's busy schedule and b/c I'm nice like that, I agreed to help him with scheduling an earlier flight back home. He had already done the hard part - rescheduling the flights. But once that was said done, they never sent him a confirmation email stating his new flight information. That's where I stepped in to call them & get it figured out. I called their customer number and I shit you not I was on hold for 60 straight minutes. After the 60 minutes the phone started ringing and I clearly heard someone pick up and there was noise in the background. AND THEN THEY HUNG UP. I low-key lost it and started laughed maniacally while dialing them again. This time, someone PICKED UP IN 1 MINUTE. I DON'T KNOW IF I'M MORE MAD AT THE FACT THAT I WAITED AN HOUR AND WAS HUNG UP ON.... OR THAT THE SECOND TIME SOMEONE ANSWERED IN LITERALLY 1 MINUTE? WHY WAS I ON HOLD FOR 1 HOUR THE FIRST TIME. It's 100% transparent that FlightNetwork does not give a flying shit about their customers. These guys are literally the Comcast of air travel. Please save your blood pressure level/sanity and do not use this travel website to book flights. read more