Force retaliated against me after I cancelled their fiber service. A Force tech came to my house and without informing me, cut the cat5 cable exiting my home which was connected to the newly installed Quantum box.
Geoff Cannon (who appears to be the managing owner of Force) was openly hostile when I called to see what happened. He accused Quantum of breaking laws and illegally using their equipment (the cable was apparently running through their box which is also attached to my house) and this was his justification as to why my property was vandalized. He insulted me personally, stating I was supporting a cartel vs a local veteran owned business. He also continued to send me text messages from his personal phone after I told him to not communicate with me any further.
If Force has issues with other service providers, fine (Geoff is a former Century Link employee per his LinkedIn, so maybe this is some personal vendetta?), but that's absolutely no excuse to come onto MY property and cut MY cat5 line and then refuse to do anything to remedy the situation.
I'll be copying/pasting this review to every possible place I can online, in addition to filing a police report, submitting a BBB complaint, notifying the local news, and potentially filing a small claims suit.
OH! And I almost forgot, he took the time to do all of this on Christmas Eve! Happy holidays! read more
