The owner, Mike Natale, seemed like a pretty nice and knowledgeable guy. I was happy with the initial diagnosis of my issue and plan to fix. After that, it all went sideways and got completely unprofessional and very personal. 1. Planned repairs were scheduled after the initial diagnosis and invoice sent but mechanic no-showed and failed to order parts because I had not yet paid the invoice. I am not in the habit of paying for work before it is completed and planned to pay upon completion of the job. They failed to contact me about it or advise me of this policy ahead of time. 2. After rescheduling and agreeing to pay the invoice ahead of time, on the day of rescheduled visit I was told that the hour of labor I paid on top of the diagnosis charge was not for the scheduled repair, but was on top of the service call charge because of an unstated policy of a one hour minimum labor charge on top of the service call. Mike lied and stated that I was advised I could have come to their shop in person to avoid the service call charge, which was not the case. 3. The invoice clearly states that the labor charge was to FIX electrical issues. I was provided with no other estimate, only the implication that the entire job was based on A) a service call to diagnose, B) one hour of labor to fix and C) necessary parts to replace. Seemed pretty straight forward to me. What transpired however was that I was to be on the hook for an additional unknown amount of time billed at $150 hour on the morning of the repairs and that I had only, in fact, paid $225 for diagnosis despite the fact that the vendor's website clearly states $45 for a service call vs $75 and says nothing about a one hour labor minimum on top of a service call. 4. Not only are the stated service call prices out of date, the stated labor rate is $120, not the $150 I was charged. After paying in full for work not yet performed and questioning the rate and associated policies, I was casually told that those stated rates were three years old. Apparently I should be ok with the fact that this business hasn't cared enough to take a few minutes to update their old pricing or accurately state their policies online or even in advance of a service call. 5. I have no problem with paying for the parts or diagnosis charges, despite both being higher than stated, or even the higher labor rate but Mike insisted that work was actually completed subject to unstated policies and charged me $225 for something stated online as costing $45. This is a highly deceptive practice that I brought up and in doing so, was accused myself of somehow being unreasonable and unethical while citing his amazing values, honesty and even daily adherence to The 10 Commandments! 6. The last part is just plain disappointing and personally disgusting. Through no fault of my own, I am now being accused of "stealing" from Mike's family, threatened to be made a "fool of in court" and schooled on Karma. Even my parents were brought into it and I have been told that "people like ME need to get put in my place" and that "Mike was happy to be the one to do it". Well, I certainly won't accept that. After refusing to refund $150 for the hour of labor not provided in an unstated policy, I am simply disputing that with American Express so no big deal there. It's not like it's that much money but as a resident of Summit County, I am truly appalled by the owner of this company and write this review as a warning to others who may seek to do business with him to be careful before proceeding. At this point, I have paid almost $400 for absolutely nothing but a diagnosis, a headache, personal attacks and wasted time. Despite this, and in an effort to be fair, I have agreed not to dispute the diagnosis charge and accept delivery of the parts and will just have to find someone else to assist me with the repair. Good luck if you choose to do business with Mike Natale and Four Seasons! Nice guy, shady business practices!!! read more