RUN away! Bob and his wife should not be in the hospitality business!! I have never written a bad review before but I've sat on how to type this one for 4 days! Bob and his wife showed no remorse for the bug infestation and cleanliness issues we had at Away at the River. This was supposed to be a "newly renovated, modern home" and 4 different people told us we were the first to stay at the house since the renovation. It was VERY obvious this was true! The house was never properly cleaned and we arrived to messy floors, bugs, no wifi, and noisy AC units. Don't get me started on the check-in/check-out process that says you will receive 5-star service and a PHYSICAL KEY. I drove 34 miles out of the way to GET A DIGITAL KEY CODE that should have been sent to me in an email. The expectation was I drive back to the office to check-out!! That's almost 70 extra miles, absolutely insane!!! Bob was not prepared for me to check-in, had the office locked, provided ridiculous verbal directions to the house, and said "if you don't have AT&T you're screwed". On our first night (at midnight), we discovered the window AC unit in the upstairs bedroom was improperly installed resulting in the ceiling and walls being covered with hundreds of gnats! Please zoom in on the ceiling photos because gnats are tiny bugs and really hard to capture on 10 foot ceilings. I called early the next morning to report my concerns and was met with no remorse and was forced to solve my own issues. I was given an ultimatum "to leave with a full refund or stay, get a service call, and talk about a refund with the owners". Who drives 2 hours, makes plans in that town for the holiday weekend, to just be told to leave? This house barely met our basic needs - a shower and roof over our heads. Not all the showers drained correctly but this was fixed during our stay. The WiFi had to be completely rewired at 9am Saturday morning because it wasn't properly checked prior to our arrival. The wire was chewed by a rat but we were accused of messing it up because "it worked up until now" - per Bob's wife. At check out, Bob belittled me while all 8 of us listened to him go OFF on speaker phone. Never again! read more