Well, for starters, this place only received 2 stars because the nail tech (Jessica) who worked on my nails was nice, gentle, and gave me the best experience. I got my nails done 12/30/2022 and by 1/1/2023 3 were chipped. I called the salon today (1/3/2023) and explained to whomever answered the phone, about my problem. I wish I would've gotten the females name, but she proceeded to tell me that they only fix nails within two days and she doesn't know what I was doing with my hands. Almost too stunned to speak, I told her that her customer service was horrible and GEL polish should never chip within 3 days of being done and instead of the response you gave, it would've been nice for you to say, "I'm sorry this has happened, how can we fix this". I then proceeded to tell her that I will not refer this place to anyone else and whomever I did refer to them I will tell them about this. She said okay and hung up. Horrible !! I spent $85 in this establishment, GEL mani and regular pedicure for me and a regular manicure for my 6 year old daughter, plus a $20 tip for my nail tech and a $10 tip for the nail tech who worked on my daughter, threw this in there as I was talking, and to get this kind of response from the employee, it was disgusting and tasteless. GEL polish should never ever chip within 3 days of being done. I'm no construction worker, so my nail polish should last exactly how long the ad says, 2 WEEKS !! Whomever decides to spend their money at this establishment, I guess whatever you do, don't use your hands to do it after day 2 because they will not fix it ! read more