Organized a reservation specially on the patio for 5pm. Was not ready upon arrival and had us sit at a "waiting" table inside that only had room for half our party. No one came to greet us or see if we wanted drinks or anything, as we sat there for a good 30 minutes Half our party waited outside cause there was no room for them inside. 15 minutes later, they moved us and we all then sat at another "waiting" table inside, but we still had to wait for a table on the patio cause we had a dog with us. Hence why we asked for a table on the patio. 10 mins later they sat us outside Drinks were taken soon after and arrived in good time. We told her we wanted to order appetizers when she came to drop off our drinks, but quickly left and then went missing. So we decided to scratch the appetizers and to just order mains cause we were too hungry and were also on a time crunch, that they were aware of. But we couldn't even order our mains cause we hadn't seen our server in 20 minutes. We had to ask someone to track her down After taking our order, she returned and asked us if we could pay because she was off shift, but we hadn't even received our food yet. We did end up paying, but it was a huge mistake that we did There were 9 of us, and the first plate didn't touch our table till 715pm, and it was wrong as well as missing ketchup for the fries. The second plate hit the table 10 mins later. It was my salad and was incorrect. The third plate came 5 mins later. As the rest of the food came out, trickling slowly one by one, I asked for my salad to be remade because it had black beans, which I specially asked to be removed. As I was explaining my order, the girl abruptly cut me off and basically yelled at me asking me what I wanted. Everyone at the table was shocked! When it came back, it was clear that they tried to pick out the black beans instead of making a new salad because I still found a dozen or so black beans in the salad. Not to mention, the avocado was pretty much on its death bed It was now 745pm and 3 people still hadn't received their food. By the end, 2 orders never even came AND remember...we already paid for everything before the food started coming out! It was very unfortunate that we weren't able to all eat at the same time. We asked to speak with the manager and after everything was said and done, he took care of everything and gave us all refunds. As much as we appreciated it, it was a lot too late From the moment we got there it's was just a mess and no one really seemed to care or take initiative to make it right. There was no communication on what was happening unless we asked. Also, the arcade games were all out of service because they don't have the correct permits to operate them. So don't expect them to be up and running if you go anytime soon Super disappointed. Left hungry. Won't be back. If you go, hopefully you have a better experience read more