It's no secret that I can be critical of Goodwill Stores. I've long loved the idea behind Goodwill, of course, as I'm all for anything that helps people get into competitive wage jobs. This is especially true for those with disabilities.
However, far too often I've found Goodwill to be lacking in accessibility and questionable in customer service. While the clothing is certainly less than retail, I also often find it to be overpriced, incorrectly sized, and often in disrepair. In short, I often find Goodwill stores to be a good idea poorly implemented.
There are exceptions and my visit today to the Danville Goodwill was a definite exception. This is one of the newer Goodwill stores, though I'll admit to being surprised I'm writing the first review.
This is located in a free-standing building just inside the Danville limits. It's in the area with the Wal-Mart, Culver's, and Tractor Supply. It's a newer building that's well maintained. Parking is plentiful, accessible parking is nicely done, automatic doors are included, and I found most of the shelving is nicely accessible. I did not check the job kiosk (often a failure in Goodwill stores as they are notoriously inaccessible).
There were lots of things nicely done here - aisles were a little bit wider, the store was brightly lit, and the aisle for check-out was clear and obvious with two super friendly cashiers working today. I mean, I was seriously impressed with both employees. The young woman who checked me out, I believe her name was Kaili, was friendly and helpful and even offered help getting the bag to my car (I'm a wheelchair user, I should explain). She served up the usual question about my being a rewards member. She also requested I round up (which I typically do and did today).
I found products organized well and prices clearly marked. Having gotten home with several clothing items and one book, I've found nothing incorrectly sized or in disrepair.
While I'm not quite willing to call this a 5-star experience, I'll easily give it a 4-star rating and say that this is undeniably one of the more pleasant Goodwill shopping experiences in Central Indiana. While the design is fairly typical for Goodwill, the atmosphere is pleasant, the employees are friendly and helpful, and the entire shopping experience is pleasant, well organized, effective, and efficient. As I'm spending more time in Hendricks County these days, there's no doubt I'll return as I was pleased with selection and the overall experience. read more