So, let's start off back in March/April of 2024 when my roommate put together a department store brand bike that I had specifically bought online. All the correct parts came with the bike and got installed as-best-as could with NO problems. The first place I took my trike to to ensure that my roommate didn't skip anything when it came to putting its parts on correctly and Gresham Bicycle never failed me and did things correctly as a NEW customer and the front desk lady told me if there was anything going wrong with my trike to take it to their shop to have work done on it no questions asked. All was good until my first trike was stolen out of Walmarts bike rack in front of one of their stores in November 2024 and I had to RE-purchase the SAME trike with the SAME color in which the 2nd time around I hired a mobile mechanic to come to my house and put the same trike together in Jan/Feb of 2025 and after that, took it back to Gresham Cycle to make sure that the mobile mechanic didn't make any mistakes it putting the trike together. All was good and Gresham Bicycle hadn't failed me YET. Fast forward to last two weeks of July/ First week of August 2025, came into Gresham Cycle to explain (to the blonde haired gal that works the front "desk") that my trike had been making "loud screeching noises" on both sides of the rear axel for the left side AND the right side, they proceed to quote me saying that it was my rear axel bearings that were going out and that they needed to be replaced and that it would cost me $150. Cool, so I gave them my trike and it was "fixed" within two days and they charged me $104 to change these bearings in my rear axel. Everything went well, until my bike started to make the same screeching noise that I originally made complaints about so I took it back the same week telling them the screeching noise wasn't going away and they told me "we will take a look at your bike and you can come back in a few hours." Came back within four hours just so they (blonde haired gal) could tell me how much my $305 store bought bike was a "piece of s***" and that the guy who works on people's bikes there had to "weld together the metal bar" that goes in the rear axel and that if it continued to make the screeching noises that THEY (Gresham Cycle) wouldn't be able to service my bike anymore and that my trike was a "toy" and should be used for leisure purposes only. OH, and to insult me more by saying that I "needed a commuter bike with a folding trailer that attaches to the back of a regular bike with a hitch." because she felt that I needed a bike that's used as a "tool" instead of a "toy" like she was making reference to my trike. MORAL to the story here folks is DO NOT take your beloved bicycle, trike, OR maybe even your BMX bike here. They will lie to your face and take YOUR money without performing the proper service that's needed. OH, and if you call them out? They will be happy to burn whatever bridge they had with you by telling you that you need a NEW bike and if you come back with the bike they are dissatisfied with, they will NOT help you anymore because GRESHAM BICYCLE or whoever the owner is, feels some-type-of-way about store bought bikes. Gresham Cycle has NO problem with playing "favorites" with new customers but you can hope and pray the owner doesn't change his attitude into distain and write you off as a loyal returning customer. read more