This was the worst manicure I've ever had. I called specifically to clarify what kind of a shop this was. I directly asked them if they filed or use the drill onnatural nails to remove old shellac polish. They said no. When I got to the shop, wrapped nails to soak, pulled off soaking tin foil after less than 2 minutes, pulled out an old coarse file and start filing over the top of my nails, towards my nail bed!! ouch! I said please don't do that it hurts, she said it's the only way to remove shellac polish. Very dishonest!! I know better, allow them to soak, then chip and scraper off! Never, never, never file type of natural nails, could cause permanent damage and possible infection! Then they perform a dry manicure, what is that? They start to polish your nails! They do NOT trim your cuticles, push back your cuticles, clean underneath your nails, shape your nails, trim your cuticles or trim the torn up skin from filing your nails and tearing up the skin and cuticles around your nail, not even a little massage. The mail technician obviously had to get it done in under 20 minutes. The CND polish was thick and gooey with pieces of fabric fiber in it that the nail technician have had to keep digging out of my nails which only added more divots and bumps to the polish. I had to ask nail tech to file them into shape, as she was not going to file and shape the tips (love to file overbthe top though, very vigorous filing there). My nails are different shapes and uneven! In the photos you'll see the polish doesn't even come close to my cuticles, my new manicure looks like its a 2 will old manicure and needs to be redone soon due to nail growth!! I really should have gotten up and left, I don't know why I didn't. It was a waste of money time and my natural nails. My nail beds still burn, the nail bed s feel like they're literally on fire. Do not let these people touch you! read more