Made an appointment for an oil change. Showed up a few minutes before and then stood in the lobby for about 5 minutes before a guy came in from another room. No hello's, no warm welcome just a what do you need?. He took my info and keys and not another word from him. So I sat in 1 of 3 hard plastic chairs waiting in I guess what they call a waiting room. About an hour into it he said yours is on the rack so shouldn't be much longer. Not much longer must equate to another hour. This dealership service department is so unprofessional. The employees weren't wearing company shirts and they were wearing shorts, not uniform shorts one was wearing cut off denim shorts. They were answering and talking to customers on speaker phone. I sat there for right at 2 hours waiting to get a simple oil change and heard them complain and make comments about customers the whole time. The young service man, in a Ford uniform, that brought the paperwork and my keys in was the nicest one there. So kudos to him. Would I go back there? Nope! read more