I went in to get my nails removed and they were super dry, no cuticle oil or lotion.. and they charged me $20. At first, she drilled them, then used cuticle cutters to get underneath and this other flat tool wedge through the entire nail which hurt so I tugged away once, then she continued and I tugged away again, then she went and got the little thing to put your fingers in for a soak off and also did not say a word to me this entire time besides the end when I had to pay and it was quite obvious she was irritate, soo.. I ended up paying, of course, went home and used my own stuff to moisturize them. Overall, decent vibe inside but not interested in returning. $20 for a removal with crappy customer service and dry nails? No thanks. read more