I made an appointment here after reading so many praises on a local Facebook group. I made this appt with Tony for a dip manicure and a pedi. I called several hours before the appt to inquire if I could add on an eyebrow wax. I was told "yes, just come in half an hour early". So I did. When I came in, I told them I had an appointment with Tony and I reminded them that had said it was fine to add on a wax. I was told to sit for my mani. Not with Tony btw. I told the man I wanted a silver mirror style dip but did not want to use the nail UV lamp. He told me that was fine but they didn't carry the mirror polish and showed me my options. It came pretty close so that was fine. The UV lamp was used the entire appointment. I just kept quiet. My cuticles were never touched and the polish does not go all the way down to my nail bed. I didn't even realize my cuticles weren't touched until I got home, washed the oil off my hands and really saw my nails. When my mani was done, I was told to go to the wax room where I stood there and waited for almost 15 minutes. It was around this time I was asked, no less then five times, if I had an appointment. Weird. WHY have an appointment portal on your website if you don't look at it? I wasn't asked one time for my name, what my appt was for and for what time. When you walk in, they either know you and what you want or ask and then tell you to sit and wait. The eyebrow wax was fine. Not bad, not great. However I had no privacy. People who were getting pedicures watched me the whole time. In 30 years of getting my eyebrows waxed, I have always had a private room with the door closed. Also, the room was filthy. The whole place is filthy. I do not believe for a minute, that the sterile techniques here are true and accurate, according to legal standards. User beware. The pedicure was fine. Again, NOT with Tony btw. I asked them to explain the highest cost procedure that includes: "Unique feet soak in the detox crystals in a CBD volcano eruption." I never understood the answer. I will not be back. Not only did they not know I had a reservation, I was questioned multiple times about it during my appointment. I did not see who I had made the appointment with. The place is filthy. If I wasn't leaving for my vaca early the next morning, I would left. The whole check out procedure is weird, wanting me to use Zelle. Which was a whole issue itself and ended up not working for me. I will say the place was packed. People coming and going the whole time I was there. They must be good at acrylics, with Tony apparently. I don't do those however. read more