I used this service once and will never use it again. I was pleased with the pickup and the notifications of both pick up and drop off, however I was very disappointed with my clothes when I got them. My clothes were returned and smell good but I requested bleach be used on my whites only to have all my whites returned in a very dingy, gray shade as if they were washed with dark clothes. One was a brand new Tommy Hilfiger shirt only worn once and is now ruined. They offered to re-wash it. Not sure how you wash out dingy but apparently it's what they offer. Never again. I can let my 8 year old do the laundry if I wanted it ruined. See pictures... read more