The staff here are clueless. I contacted them on Wednesday morning and spoke to a female receptionist. I told her I had a Microsoft surface 2 that needed a screen repair and asked her how much they charge. She said "$199". I called to a few other shops and noted they were about a hundred dollars cheaper than most- should have been a red flag! I called again this morning to verify the cost, yep $199 for a Microsoft surface 2 rt ( I made exactly sure we were both speaking the same language). Their website has the address 333 Washington Avenue North, Suite 300, Minneapolis MN 55401 twice at the top and the bottom of the site. I went there (downtown Minneapolis no less), a 25 mile-out-of-my-way hike to find it. Got downtown and called for directions after I couldn't find it, female receptionist said 'oh no we are in Eagan.' So I toted back to Eagan, 20 miles back. So if you go there make sure you have the right address! I finally get there with my tablet and it's original packaged box and Kelly the receptionist today says she will take the tablet and call me back after the tech looks at it for a quote. I asked her what the most I could expect was (keeping in mind I was quoted $199 over the phone). She said oh probably $250. I left a little irritated but willing to take the $50 up charge. Got a phonecall about an hour later from Kelly saying 'we looked at your tablet and because it's a pro we charge $399. '. I called her back and she said they looked up the model number to determine it was a pro. I told her my original quote and even discussed their website address flub. All she had was a half hearted apology for me. Picked up my tablet 3 hours later in it's original case I left there (says right on the tablet and box "rt", not to mention the Pro version was never made in a 32GB product), photo attached for proof. Not even an apology from the receptionist this time, just handed me my tablet with a smirk on her face. If you are considering this place to fix something think again. If they can't even identify the item, how could they even fix it? Not to mention the absence of an apology for the address goof and my wasted time from THEIR OWN WEBSITE (minneapolisphonerepair.com), or the original quoted price eff up! Maybe they should train their receptionists to give a price RANGE or not to give actual prices at all. Awful customer service! read more