I can honestly say my experience with Helpful Movers was one of the worst customer service experiences I've ever had. I used Helpful Movers for a move on 1/31/2017. The only positive I can share is that it was easy to schedule. I had scheduled two movers. One of the movers arrived approximately 30 minutes late so I helped the mover who was on time to begin my move. The mover who was late was polite and hard working. The mover who was on time was a nightmare. While he was reasonably efficient, he was consistently offensive. He bragged about arguing with a police officer and informed me he had emptied garbage from his car onto the street in protest. He made mildly racist comments during the move and continuously praised the winner of the 2017 presidential election, despite my indicating I did not agree with him and it was not something I wanted to talk about. I mostly kept my mouth shut to avoid arguing and finish the move as fast as possible. I tipped them against my better judgment. After the movers left, my apartment was in disarray. Because I was working as a third mover to expedite the process, I had not been able to direct the unloading. .Things were on their sides and all over the place. As I sorted through, I discovered that the movers had broken a nightstand and hidden it behind boxes so I wouldn't find it until later. Things get broken during moves. I'm bothered by the behavior of trying to conceal the damage. Additionally, I noticed that one of my two fans was missing. After an evening of sorting, I determined that the fan was definitely missing. I made an attempt to contact one of the movers directly and was dismissed. I then posted a review on the U-Haul Moving Help website. In the review, I outlined my experience and questioned whether the fan had been stolen. This elicited a response from the owner where he was dismissive, but promised to get to the bottom of the situation. After I spoke to the owner, he told me that the movers had broken the fan and had thrown it away rather than tell me. They assumed that since I had so much stuff, I wouldn't notice. The owner asked me what it would take to make the situation right. I asked him for $55 and he agreed. The number I came up with was based more on principle than actual replacement cost. He said that he would send me a check the next day. That was 2/2/2017. I have never received that check. I have made attempts on 2/19, 2/26, 3/6, 3/14 and 4/7 to get in touch with the owner. He has not responded to any of them. I am appalled at the complete lack of professionalism I experienced with this company and its representatives. read more