$450 for a pool opening and one of the worst customer service experiences I've had in years. The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere. read more