Disappointing Experience with Hertz Car Rental - OGG Airport I recently had a rental car experience with Hertz at OGG Airport, and unfortunately, it fell short of my expectations. As a Presidents Circle member, I anticipated a seamless and efficient process, but the reality proved to be quite different. Lack of Available Cars and Dismissive Agent: Upon arrival, I was disappointed to learn that there were no cars available, despite my reserved status. This was a significant letdown as a loyal customer. To make matters worse, the agent named Chad behind the counter displayed a dismissive attitude when I voiced my concerns. He seemed uninterested in addressing the issue, even suggesting canceling our reservation instead of finding a satisfactory solution. Manager's Intervention: Thankfully, the situation took a turn for the better when Manager Mike stepped in. He showed great professionalism and customer-oriented skills by actively listening to our concerns and making genuine efforts to resolve the problem. Mike's intervention ultimately resulted in us receiving the car we had initially requested, and his commitment to customer satisfaction was commendable. Overall Disappointment: While Manager Mike's assistance was appreciated, the overall experience left much to be desired. The lack of available cars, coupled with the dismissive attitude of Agent Chad, significantly impacted my perception of Hertz's service at OGG Airport. As a Presidents Circle member, I expected better treatment and a smoother process, but unfortunately, that was not the case. Conclusion: My experience with Hertz Car Rental at OGG Airport was disappointing, resulting in a two-star rating. The lack of available cars upon arrival and the dismissive attitude of Agent Chad reflected poorly on the company's commitment to customer satisfaction. While Manager Mike's intervention helped salvage the situation, it could not fully offset the overall disappointment. I hope Hertz takes this feedback into consideration and works towards improving their inventory management and customer service standards at OGG Airport. read more