Holy Moly, IDM Computer Solutions, Inc. (idm@idmcomp.com) is AWESOME! My customer needed their computer re-imaged due to crazy issues. Anyway, in 2011, my customer ordered Ultra Edit, and after the re-image, we realized that we didn't have the license written down from 2 years ago. I contacted Ultra Edit with the purchase details, and in less than 7 minutes, they were able to find all the information for us!! This is amazing!!! I love IDM Computer Solutions, Inc!!! The customer service was so helpful. They even informed us on the new features of an upgrade, and offered a discount! They also sent a follow-up e-mail. Thank you so much!! read more