I've visited this location once in the past. Food was below average. Service was horrible. Yet still, I called today (Tuesday, 03.24.26) at 4:30 pm to inquire about IHOP Family Night, with hopes of taking my family of 7 to the restaurant for dinner. The staffer who answered the phone was rude and inattentive. She replied "yes" to my question asking if the Hoover location hosted IHOP Family Night then proceeded to hang up on me after I asked for the event details. I called back. My call was immediately sent to an answering service. I called back again. The phone was picked up however no one said hello or anything else. I could hear sounds from the restaurant in the background. I stayed on the line for 3 minutes then heard the receiving end hang up, again. Prior to calling, I looked for info on the website about whether or not this location hosts family night and found none. Management, please fix this. Whoever is answering your phone is costing you business. read more