These guys have no integrity. I used them for over a year . The service declined to a point were the tech hasn't cleaned my pool in 8 weeks probably more . I clean it more then him. I even have an electric pool cleaner and a suction cleaner I use to help clean out the pool to lessen the work for the tech . I clean out the electric vacuum and suction cleaner , not the tech . All he does is come once a week to check the chemicals and add a little chlorine . I suspect he hasn't added anything in a month or more. He spends 5 minutes or less a week on my pool and I pay over 200 a month plus a twice a year pool filter cleaning for over 200 bucks . Every week the tech makes up an excuse about something being broken on my pool when it's not. Then I get a text for an up service charge for something I don't need. The tech never knocks on my door and asks permission to enter my yard, he just walks in like he owns the place. The tech never knocks on my door when he finds an imaginary issue , he leaves as note and I get an text from the office for a up charge . The straw that broke the camel's back for me is my last set of texts I received from integrity, saying my electric vacuum was not working and they can pick it up for a fee and fix it. Nothing was wrong with it , other then it being clogged with leaves since integrity hasn't cleaned my pool in weeks. Even if the robot was broken the tech does not need it to clean the pool. They can pick up the vacuum right away for a few , but can't send a tech to clean my pool. I even used them at least 3 times to clean my filter. Each time they clean the filters but never remove the junk in the filter basin . They half ass everything. They do not do what they are paid for and always ask for additional money for services I don't need. When the tech does clean the the leaves and junk from the skimmer basket, he does it when the pool is on, so when he removes the basket , leaves and debris gets sucked in. This caused my pool to clog last year. I had another pool company remove the clog it via my home warranty. Should have canned these clowns then. These guys are cheats but I was foolish to let them get away with it for over a year . You can find better folks you can send over 200 a month to just to half ass adjust the chlorine once a week. In the summer , I add shock and chlorine as well as the pool never stays chlorinated or balanced for more then 3 days after service. These guys cut every corner for services they commit to providing. They do not even have the integrity to return my texts or call after being a customer for over a year. No one at integrity will provide a cell phone number to return a call, they give you the main line and you have to leave a message and wait a day or more for a response. Beware read more