Purchased the Jasper sectional in fall of 2021 for nearly $5000. Delivered 6 months later in 2022. Supposed to be under 10 year warranty. As of Jan 2024, the sofa is failing. Cushions are breaking down, fabric is stretched and pilling. It looks like an old sweater that's ready for the Goodwill bin. You could easily mistake it for an old budget sofa purchased for a fraction of the price decades ago. Except I paid $5000, and have only had it for 1.5 years. I reached out to see if they could do anything to help repair or replace the cushions. This is the response I received from the owner: "At the end of 2022, Interior Define, Inc. sold some of its business assets to a third-party buyer with experience in the industry. You can read more at https://www.interiordefine.com/update. THE NEW BUYER REGRETFULLY HAS NO CONTROL OVER REFUNDS, REPLACEMENTS, OR OTHER SIMILAR ISSUES FOR ORDERS PLACED PRIOR TO DECEMBER 29, 2022. To clarify, your order was placed under the previous entity, Interior Define, inc. Interior Define as it is today, is now a new company under new management." This is total BS, and I urge everyone to stay away from a company that does not stand behind its products, whether new ownership/management or not. How is it possible that they are not responsible for honoring the 10 year warranty of the company THEY purchased? By purchasing this company, they also purchased the commitments made by this company. Dishonorable business practices and an incredibly unfortunate situation. Please do not support this company until they can stand behind their products, and their commitments to customers. They are shady AF. Photos show a picture of the item I purchased, and a picture of it only 1.5 years later. What a joke. Waste of $5000 for a total POS. Thanks Interior Define. read more