Okay I'm going to start with the bad.... or not so bad. The store was pretty empty of customers. Also I'm not sure when Penney's became a self serve store? We were on a mission to find a light weight suit jacket for a friend of mine. After looking a bit on our own and only finding "winter weight" .. I found a sales person, no name tag actually he looked like a customer and I was hesitant on asking him, but I did ask him he worked at Penny's yes, then I explained what we were looking for... his response was over there...pointing to the "F" on the wall.. " See the "F" on the wall over there" Now in my past I worked for a company's that customer service was first...we always asked follow up questions as we walked the customers to the item..or the "F". Now we came into the store a half hour after it's opening...I've posted a few photos of the tables I can only say that the closing team didn't get the store ready for the next day... Did we find a jacket.... yes on our own it make me nuts to find the collection of jackets weren't sized, making it difficult to shop.? I can sense you thinking stop the whinning....but having to check each and every tag... can be frustrating. So we found a couple of shirts to try on with the jacket...so off to the dressing room. I sat in the chair provided...really was shocked at the stain on the carpet... not inviting. Now we're off to the cashier.... 2 men were there, we were greeted by one. The other associate was new and really hadn't be trained to ring as he was handed a manual by a supervisor. So why put a new employee on a Saturday without proper training. It's frustrating for the associate as well as the customer's waiting in line. The associate who did ring up the purchase wasn't trained properly as well, he was able to ring but was stumped when I showed him the Qcode for the 20% off....his response was "oh you have to write to corporate for the 20%". what? I asked him to try scanning the code, again he said "you need to contact corporate for the 20%. The sales associate who had helped me at cosmetic counter happened to walk by and heard the interaction...she stopped and said to the other associate I'll show you how to scan this. Her helping was the saving grace. It is so important that Penney's survive... we need to keep stores opened that can provide clothing, housewares etc for the middle income customers. Please I have read about stores closing, it sadly is the way of the world but I do believe that if Penney's put in bit more training, experience staff and expectations/standards to meet it would improve the shopping experience for all. read more