HOW HAVE YOU SENT ME BACK THE SAME BROKEN PAIR!!!! WTF IS GOING ON?!!! I've come home to my neighbour giving me back the same box with the same BROKEN PAIR that I sent back to you yesterday!!!! How is this actually possible!?!?????? I've now redacted all information on the box except for the DPD delivery number so they have no chance of getting confused. That's the only thing I can possibly imagine has happened... Despite it having their bloody sticker with a new barcode on the front! Could you please, PLEASE just send ANOTHER person to collect this stupid broken pair of binoculars again. This is such a waste of time, not just mine but everyone involved. So much petrol used for nothing... Waste is the key word here and me and my fiancé are actually so disappointed. Worst gift ever in my honest opinion, never had so much stress over something so simple. Just gimme a full refund tbh, I can't be bothered anymore. You win Jessop's, we'll tbf there are no winners here at all. Especially not my fiancé who's honestly had the most shambles of a gift ever. I've included some more pictures and video to show me proving it's the same broken pair. The same pair that doesn't zoom, has a ripped open part of the case, and a completely detached right lens (which I have since screwed back in as it was easier to repackage) HERE's MY ACTUAL REVIEW: My body physically aches, especially my neck with the amount of facepalming, pacing, stress, and anger I've had to deal with because of this crappy company. Worst gift giving experience of my entire life so far. Long story short, DON'T ever buy anything online from Jessop's. Ordered before Christmas, it's now been nearly a month since I ordered and it's ARRIVED DAMAGED, then returned BROKEN IN HALF, then the same broken pair was sent back to me, then sent away and made it way back to me for a third time. Still no response from either Csjessops.com or csresolutionsjessops.com outraged by the amount of time I've had wasted, a 7am-5pm collection slot (4 separate occasions now) for a pair of binoculars that arrived broken in half. Also Ive still been left in the dark with regards to what the solution is, I keep only getting umms and arrs about what they should do coz this is clearly such a massive fk up. I just want either a new pair or a refund and it's still such a struggle for them to even approve that and let me know what the outcome is. Nobody knows how to resolve this problem because not a soul has even tried to send me a new pair yet. They won't send you the goods you've ordered UNTIL they receive the broken goods back, now normally this would make sense, especially if the product can be resold or refurbished. The pair I received couldn't even zoom in, the zoom arm was completely jammed and the focus was never syncing... It's almost like one of the lens has been completely detached and forcibly been put back together again. It also came to me in a box labeled KITE PACKAGING.CO.UK so I know it was some other users broken pair that was sent back too, how the fk it ended up at my house, not once, not twice but three times due to Jessop's and DPD being incapable of delivery services. If you like being left in the dark, receiving countless broken or completly destroyed food then Jessop's is the place for you. Just make sure you take some Kalms or summin before you try and sort anything out with them. It WILL be a very stressful experience. Good luck. Oh, and wish me luck too! Haha ‍ read more