Yesterday I dropped off my husband's truck (he's a firefighter and laid up after surgery for the next 3 months) to get the oil changed. L. Hua greeted me, asked me if I wanted the same service I had previously. Knowing that was the standard, I said yes. Same oil. Inquired if they vacuumed, he said they do. I asked him to not do that, instead I'd prefer they clean the interior windows. I had another appointment next door, returned 45 minutes later and paid a whopping $75. Making a mental note to let the hubs know that's too much to be paying for quarterly service on a 2002 truck and skeedaddled to another appointment across town. That's when I saw the check engine light on and the filthy windows. Went back today, after a lot of running around with 3 employees, finally spoke to a man who later identified himself as Brian, the owner of the store. He claimed he felt the windows were clean. When I asked him to explain the $45 charge for the "Signature Service" he took the work order from me and started going down it line by line. Came to "complimentary" and he said that didn't mean for free. Someone please get in touch with Webster because last I checked, the definition is: com·pli·men·ta·ry kämplmen(t)rē,kämplmentrē/ adjective 1. expressing a compliment; praising or approving. 2. given or supplied free of charge. Yes, that's correct: FREE of charge. When I asked why no one thought to mention that the check engine light was on, he said something to the effect that they didn't have to. I've rebuilt an entire car and I'm certain that when you have just drained all the fluids, replace them, and there's a check engine light on, you at least inform the customer. Since the visually identified points of service were not completed, I questioned whether the remainder was done and certainly why they had the audacity to charge me an additional $45. [Note: I'm not debating the $27 worth of oil, the $10 of 10 minutes worth of labor, the $10 oil filter, or the $22 air filter; just the $45 signature service that, from what I can ascertain, was not completed. For example, on the door it states the tire pressure is 35 PSI, however, they were at 40 PSI. Simple things, not done, not worthy of a $45 charge. Now Brian, the owner, could have stepped up to the plate, learned a valuable lesson, earned a glowing review, and the world would be right again as I walked out the door with $45. But even when I pointed out that his decision to not refund the money would cost him a total of 4 cars and possibly more due to "word of mouth", he remained condescending, even denigrating. For half the price, I could have taken (and will be taking) my vehicle to Walmart where I can shop while my oil is changed, know that they're doing it right, and most importantly, not being talked down to. I suggest you do the same. It's not worth the hassle. read more