John is amazing! I am always able to get the specific brand and type of dog food my pups need for their sensitive tummies. We bought our gerbils, Budgie, Lenny, and Kakariki parakeets from him along with a few other small animals over the year since his first shop opened. He never acts like I'm unintelligent when we talk. He knows that I've been a small animal bird and reptile owner for most my life? Even though I am very knowledgeable, questions still pop up and he is always willing to answer then and discuss solutions. He is very caring and takes care of all his animals very well. I have never came in when he is not cleaning cages, feeding the animals or being attentive to customers present. He is also great with my son who has tons of questions about everything. He would never be rude to anyone, unless they were causing a problem in the store. read more