Need a key? If it's something that is pretty common, you'll probably be okay coming to Ace Hardware to make a duplicate key, but if it's something out of the ordinary, may I suggest you go to a shop that specializes in locks & keys. My recent visit to Ace Hardware store up in Kaimuki was out of convenience, as I had the unfortunate experience of having my key break in my deadbolt lock at my house. Luckily for me, I was able to removed the busted key from the lock cylinder, but had to get a replacement key, and that's how I ended up at Ace Hardware. Upon walking into the store I was greeted right away, and upon presenting my house key (not the broken one) to they clerk, they put my key into this machine which appeared to scan the image of my key, he takes out my key, then he puts in the key blank to have the machine cut a new duplicate key. Service was fast & friendly, and the price for a key cut was reasonable. Later that evening I went home to test out the new key.......as unlucky as I can be, the new key was so badly cut that they key could not even slide into the lock cylinder. Aiyah! Went back to the Kaimuki Ace Hardware the next morning & explained to them my dilemma, they were apologetic, and promptly refunded my money as they told me the key blank they used to make my new duplicate key maybe wasn't the correct blank. I appreciated their honesty, and no complaints here.......the only bad about the whole experience is the time I lost going back & forth to get my key issue resolved. Upon getting my money, I ended up heading down the road, and going to Saltz Lock & Safe. Yes, I paid about a dollar more for the new spare key, but with Saltz, Garans Ball Barans the new key worked! Lol! read more