Our family relocated from Louisiana to Georgia for my husband's job. His company agreed to pay a portion; we were responsible for the balance. Keep it Moving did not come to my house in person for an estimate. Candace scheduled a FaceTime tour. We received a quote & paid via debit card $150 booking fee. 9/5 my husband called to ask were there any preparation we needed to take to get ready for the move. LeighAnne told him "No sir, you got the white glove package." He inquired what info was needed to give his company for payment. He was told someone would get back to him. 9/6 I got a call that someone was to come look at our house. The manager Joseph came & I was told it was a quick/easy move. I asked him once again for information for the company to pay. He said the office will call me. I also asked if the quote will change for any reason from the estimate we received. He didn't really answer the question only saying more packing supplies may increase it. He informed me Candace was incorrect on the timeline, it would take 3 days. I was told it was not necessary for me to be there because I would receive phone calls & pictures every step of the way. My husband called again that evening for payment but would get a call back Sat, which he did not. 9/9, they show up in a rented Enterprise 5 ton truck, but claimed my move was 13,104lbs via my estimate. My husband wanted questions answered because he never got a call back. He told them until the office calls, they are not starting. Immediately Joseph called. My husband wanted assurance the estimate WOULD NOT change drastically & we weren't left with a bill after. Joseph assured him that it would be that price not to worry. They started "packing". From the cameras outside my house I watched every 10 min the employees would stop, walk to the truck, & stayed 10 min during packing. That equals 3.5 hours of no work. On the cameras Inside my house, I noticed them texting a lot. 9/10, they came back to load. My friend went to my house to lock up after they left & there was so much left behind. Full size bed/mattress, vacuums, artwork, an air fryer without the basket, a desk, a toy cabinet and more! I called the owner, Jon Michael Buras, he said would try to get his guys to go back to my house the next day to get more. He then informed me it would be a whole day additional until I get my contents. This was inconvenient as we were in a hotel in Georgia and had to incur another night. I asked if I would be charged more & he informed me I would be charged for labor hours involved, the quote was just a minimum. He told me it was an additional $1,664! There were 9 hours of "labor" added to the estimate & said I COULD'T GET A SINGLE ITEM DELIVERED UNTIL IT WAS PAID IN FULL. I questioned the amount of breaks and was told the staff clocks in/out everytime. Joseph called me 9/11, that he was at my house getting what was missed. He said I needed to sign the contract before they head to Georgia so I did. The next call was the morning of 9/12 that the truck broke down en route/being towed to my house. It arrived with two add. men from the area, one could not speak English making it hard to direct them. Boxes were not put in respective rooms; boxes not brought upstairs. Boxes packed upside down, loaded right side up/left in the rain & soaked through. Add'l damaged good list as needed. They did not put back together a bed. Walls/ceiling were damaged in my rental. Big items still missing. We went home the on 9/14 & found toy shelf ripped apart in a pile outside the driveway in the rain & ruined. I reached out to the owner about this via text and got no response. They kept my debit card on file without my permission, charged the $1,664 the day they arrived which included the 9 hours not originally in the quote. We still had to make an additional trip back costing more time/money. There is no option for arbitration/complaints to be resolved with this company. read more