Champion Cleaning Service signed up for KPL Solutions' Virtual Assistant services for our commercial cleaning company. We were led to believe this was a U.S.-based company, as they provided a U.S. business address. However, we later discovered that KPL Solutions is actually based in India and not operating from the U.S. as claimed.
Service Failure & Trust Issues:
Failure to Perform Work:
After onboarding a Virtual Assistant through KPL Solutions, the assigned employee worked for only one day and then stopped responding.
Despite repeated attempts to contact KPL Solutions via phone, text, and email, we received no further communication from the employee.
Security Breach & Mismanagement of Access:
Champion Cleaning Service entrusted KPL Solutions with login credentials for our social media, LinkedIn, and WordPress accounts.
Due to the lack of response from their assigned assistant and the misrepresentation of their business location, we immediately lost trust in the company.
Refund Request & False Promises:
We requested an immediate refund for the $600.00 paid for services that were never delivered.
Daisy Smith, a manager at KPL Solutions, repeatedly assured us that a credit would be issued.
However, despite numerous follow-ups, no refund has been processed, and our funds have not been returned.
Unethical Retaliation - Fake Google Review:
After requesting a refund, KPL Solutions left a fake Google review on our business account, further damaging our trust in their integrity. read more
