To Whom It May Concern at Pete Mosely's Kwik Kar, I am writing to express disappointment with a recent experience at the Paloma Creek Kwik Kar Oil Change & Auto Service Center. Four years of loyalty were met with uncooperative staff and Manager Steven's unclear explanations for vehicle inspection failure documentation. A re-examination revealed no engine light issues, contradicting Steven's claims. His refusal to clarify or re-inspect, coupled with threats of police action, was alarming. I expect prompt resolution, clarification of business practices, and resolution regarding service refusal. Steven's unprofessionalism was evident. Unresolved, complaints will be filed with the Texas DPS Regulatory Services Division, Yelp, Denton Chamber of Commerce, and Better Business Bureau regarding false results and inadequate explanations. Additional concerns include threats and terminated staff due to inaccurate results. A subsequent passing inspection at another facility within hours underscores Kwik Kar's failure to comply with Texas regulations. The experience was embarrassing and contentious. Please refer to the attached inspection documentation. Sincerely, Dave Glover, Owner, Glover FCS Tax Services, LLC, (469) 370-7911, Glover.FCS@gmail.com. read more
