I rented a car from Kyte car rental and had a terrible experience. Three days after renting the car, one of the tires blew out while driving in Ocean City, Maryland. The mechanic who came to change the tire found that the tire was already worn out and that another tire was in the same condition(as you can see in the picture, the metal core exposed). Clearly as said by tire shops, this damage cannot be caused in two days. I took photos and videos of the damage and reported it to the company. However, Kyte argued with me about changing the tire and took a long time to resolve the issue. They finally told me I could Uber back to Philadelphia and leave the car there, and they would send someone to pick it up.
The next day, they told me I had to go there and pick up the car myself and have it fixed. They also charged me $50 for rescheduling and extension fees, as well as a $900 deposit for the accident that was not my fault. I have been trying to connect with their customer service and claims team every day for five days, but no one is taking responsibility for their mistake.
I would not recommend Kyte car rental to anyone. They put my safety at risk by giving me a car with worn-out tires and have not taken responsibility for their mistake. Their customer service is also very poor, and they have made it very difficult for me to resolve the issue. Please avoid renting from Kyte car rental. read more