I honestly don't know where to start in writing this review. I am so traumatized by this experience its all I can say. When I had arrived I expressed to the lady at the front desk I needed urine cut to be sent for culture by my doctor , I already could feel from her she was not in the best moods. She gave me a regular paper cup with a lid on it like for coffee. I expressed to her that this urine sample needs to be sent in sterile cup and she said there's none to wait when called for blood work at the back. When I arrived at the back for blood withdrawal I immediate expressed to the same lady that I was the front (she happened to be the one designated to draw out my blood) my concerns about me having blood drawn. I told her I have very tiny veins, slow thick blood flow always. I even hydrated very well 3 days before blood, brought my own warm compress for my arm because I've been through this enough, I know my own body. My doctor order very extensive blood work because I have many issues and auto inmune condition. It was at least 15 vials of blood needed. She stuck me 7 times, gave me a hematoma in the back of my hand, this is the end result. I asked another employee if they could help at some point, my initial lady "Ms. K" was her name. She told me she's done this job for over 25 yrs but it was her 2nd day rotation there. I'm not trying to put anyone down but sometimes many years on the field does not equal quality of the work. I work in the health care system myself. When I had asked if another employee could step in for help she did not like it but the other employee even acknowledge how bad the hematoma happend in the back of my hand and I had immediately notified her it was causing me extreme pain and burning when she did it but she said "you just have to let me do my job"! Even the other employee recognize the damaged and felt horrible and apologized "Ms K" went and said we're all going to get in trouble bc we've spent nearly 2 hours on one patient. The other employees then went on to say we can't send the bloodbwork incomplete , you're going to have to redo and come back. I told her do not try my other arm, I know for sure you can never get anything there's, I know my body. You go through many patients a day and probably with better veins. I only have one body but I know it very well I told her. I told her I just need someone to be patience enough to look for a deep vein so we can get this done the proper way. You spend alit more time and patiently we can do it. I'm sharing pictures how both my arm's look At this point I don't know what can be done or what im looking for at this point. But all I could think of this is considered pure negligence!!! im attaching pictures of my traumatizing experience read more