I came in yesterday around 6:20pm and when we walked in the guy helping us was very nice and we thought everything was going well. He had let us know "Perfect we have time to embroider" so we got 6 initials on two sides. They got the sides wrong and the color of the stitch wrong but it didn't matter to us, but the finished product on one side was HORRIBLE. Both sides can be compared and it does NOT look good, very rushed because they took long up until closing to finish. So we came in today to maybe redo it, and we were very nice since we didn't have problems before. He said "Well i told you yesterday the mesh wouldn't look good so idk what you want" and we showed him how both sides look very different even the fucking M's and i pointed it out and he was SO passive aggressive and when we were looking around he stopped by just to say "thanks for getting here earlier today" as if we didn't get there on time..? I didn't know we had to come when it was convenient for him. We ended up getting a refund and going to a different Lids. He has a beard, and was very rude just because we wanted a refund/ redo. read more