Love Key Biscayne and the Ritz Carlton has a beautiful property. The hotel has very nice facilities, great rooms and beach. Unfortunately the service is just OK at first but later they made up for it. One of the best 5 star hotels I have been to in a long time. The location has the feel of a Caribbean Island. The property is spacious and very well organized with one large pool for families and another big one on the other side for adults only. The food is good; there are several restaurants serving different kinds of food. Breakfast is fantastic. The rooms are clean and spacious with a balcony. But most of all, service is absolutely impeccable when you make a point that you wish better service. You never have to wait long for an order and they always check to make sure you have what you need. Prices are high, but for us the meal was worth every cent. I ordered the pompano with the cauliflower and my wife ordered the Chilean Sea bass with a side of mash. Food tasted fresh and the fish was not under or overly cooked. The head chef send us a pair of flutes to congratulate us and even gave us a card made from white chocolate signed by him, very nice detail from the Ritz and the staff. We had a good experience. The seating outside is much better , we had to be moved due to rain provided by mother nature. Inside is comfortable but we didn't like how the kitchen is right along the entire restaurant and you can see the cooks and what they are doing. I guess is a way to maintain transparency and have the guest see how their food is being made. We were celebrating and we were quickly accommodated to a space inside we has a very large party adjacent to us with at least 6 kids which took off a bit of the romanticism but they left shortly. I would definitely sit outside next time weather permitting and will just request exceptional service. Its an expensive place and really would like nothing but the best. They added a nice detail at the end for us, maybe because the service was lacking a bit and they noticed we were uncomfortable. I don't know. It was appreciated but I would love for management to take initiative and make sure that guest are treated better and receive more attention. read more