Only Home Depot, never Lowe's again. When the manufacturer s they promote mistreat us, Lowe's will side with the manufacturer. Not YOU. WE WENT AND ASKED IN PERSON THREE TIMES. This is the first negative review I have posted about Lowe's. In approximately 24 years, my husband and I have owned three homes. Each got new kitchens and laundry and we nearly always used GE. I have never called for help with a GE warranty- nor have I ever returned a major appliance. We bought a brand new 4.5 cu. ft. no frills GE washer on 4/6/25. After 5 weeks it died. GE has a 13 month old "concierge appliance service" called Bodewell. I called them and they said they have no technicians near us- North Jersey is the most densely populated state, But it seems like nobody wants to repair appliances for "Bodewell". But they got a third party company who sent a repairman from 3 hours away. Since Rt. 80 fell into a seven story deep chasm, there were delays. They refused to let me switch to someone closer. So, 4/6/25 we pick up a brand new machine. 5/14/25 it breaks. We work from home, there was no problem with appointments. 5/16, 5/19 and 5/26 The repairman came and replaced latch assembly, water pump and main board and relay, plus disassembling to make sure the filler tube wasn't clogged due to a known manufacturing defect. The repairman said that three tries was the limit, call up GE. I did over and over and they kept telling me they were emailing me. Finally, somebody discovers they have misspelled my email even though they had used it successfully for weeks. They also refused to return calls even though I told them I wasn't getting emails. Bodewell said they had zero evidence a repairman had been there 3x. The third party service provider assured us that they keep getting parts from GE for this machine- I have each one here with serial numbers and model numbers! Even the boxes with labels! Bodewell told me to chase down the repairman to chase down his boss instead of handling it because they had made the arrangements. Long story short, I took it out of the basement because I had been told they would take it back. They told me I would have to reinstall it in my basement down all the steps AGAIN because they wanted to try to fix it a fourth time. I wasn't concerned because I have never had a problem like this with GE. I felt pretty sure that when they found out how glitchy the process was, that I spent $250 on laundromats, $300 on a new used washer, $80 on a truck rental not to mention how sick with hemolytic anemia as I am through all of this... GE said they will not permit a return and return my money. I must accept the new washer as a replacement, and no they do not promise better service in the future. They didn't even think it was a problem. LOWE'S WILL NOT HAVE YOUR BACK. LOWE'S WILL ALLOW AN ABUSIVE DISORGANIZED MANUFACTURER TO SUBJECT YOU TO MORE OF THE SAME. LOWE'S DOES NOT TAKE CARE OF THEIR CUSTOMERS WHEN YOU PRESENT EVIDENCE OF 8 HOURS ON THE PHONE, OVER 30 EMAILS, PHOTOS OF THE PARTS LEFT BEHIND AS EVIDENCE THE WASHER WAS JUNK. read more