My family and I were staying at the DoubleTree Hilton, right across from the Main Event Gilbert. My daughter wanted to visit this place initially on Sunday afternoon during the holidays. When we had stopped by the main event, it was closed for a private party. We opted to go to a different place on Sunday instead and stopped by Main Event Gilbert on Monday afternoon. Inside Main Event Gilbert, there are a variety of different attractions. Arcade Bowling Restaurant Gravity Rope Laser Tag It's really expensive here. We started off in the arcade area and played a variety of games for 30 minutes. The gift shop inside, where you could trade in your tickets from the games was nice. There was a wide variety of options to choose from with small prizes to large prizes. My daughter wanted to do the gravity rope. At the front, the team member had informed us to just purchase tickets and then go to the gift shop for the gravity ropes. After purchasing the tickets for the gravity rope, when we went to the gift shop, we were informed that the next reservations weren't until 6:00 P.M. It was 3:00 P.M when we had purchased the gravity rope tickets. No one had informed us that reservations were required. We decided to go back to the front desk and ask for a refund. The front team had to call a manager. This took about 45 minutes for a manager to come and refund us the money. The team member kept asking over their intercom system, internally, for a manager to help out, but it just took an extremely long time for the manager to come to the front. Once the team member did, the refund process was seamless. My family and I more than likely will not be coming back to the Main Event at Gilbert again. read more