I go to this McDonald's because the one on PCH and Santa Fe is regularly plagued with homeless people asking for money or whatnot. I consider this McDonalds to be the better of the two (that's not even mentioning the one on Long Beach Blvd and Willow which is actually physically dangerous to approach) ... anyhow. Also, this is not just me complaining after one visit, I go here regularly, usually on Sundays at around 10 am but sometimes other days. My girlfriend has a very specific order and we have tried many different ways to order it, but they still get it wrong about 50% of the time and today was yet another one of those times. Her order is this and we have the script written down so that we do it the same way every time: 1 Sausage McGriddle meal (notice, NO EGG) add Cheese add Bacon for the drink she wants one Large Iced Mocha with no whip. That's it! At first, I was annoyed at her for being so specific, but I now realize she has specific dietary requirements such as no egg (alergic reaction) and no whip (lactose intolerant) etc... In the end it doesn't really matter why she wants it this way she just wants it this way and she deserves to have it whatever damn way she pleases. My order is simple, a #2. I usually get the same drink as her to make it simpler to order. Today, as I was ordering off of my pre-written down script. The person taking my order said something to the effect of "Oh you want a Sausage Cheese and Egg McGriddle substitute egg for sausage" (or something like that, I didn't write down or record the response). Anyhow, when i got to the pay window i paid, and looked at the receipt which looked correct to me. As it is a busy drive through, I didn't have time to actually open the sandwiches and check the contents before driving on but apparently, I should have. When I got home we realized that they substituted the Sausage for Bacon, not the EGG!!, G@D D#%M IT! Another freaking time they screwed it up! Admittedly, the receipt is ambiguous. It just says 'no egg' 'sub bacon' it does not say exactly what is being substituted for the bacon. I guess my 20 years of training in product development should have caught this disparity while ordering but it did not. Or hey I got an idea... HOW ABOUT YOU JUST PLACE THE ORDER EXACTLY HOW I SAY IT!!!!!!! DO NOT put words in my mouth DO NOT change anything that I say DO EXACTLY AS I TELL YOU TO DO!! and NOTHING ELSE!!!, and you will get the order right (at least on paper) I am so F-ing pissed right now I have a mind to drive down there and throw this shit right in their stupid worthless faces, but unfortunately, I have a job to do and we already ate it. Addendum... I realize a couple of things also I wanted to point out. Whenever I go to McDonalds now, I get a person who is clearly a white person (I am white) or at least that's what their wording and accent would suggest, and the person who takes my money and gives me my food is usually, let's just say not-white. To be honest, I really don't care what color or nationality the person taking my order is and I'm glad they are hiring people from the community, in fact I find it kind-of disrespectful that they are doing what they seem to be doing (described below) I figure that what is happening is they have a camera on the order screen which does a quick AI based scan of the car to determine what nationality I am and then it routes the order taking responsibility to some much cheaper area (like Oklahoma) or something where they can hire a white person for cheaper. I have no proof of this other than the fact that it's ALWAYS a person with a white sounding accent and it is NEVER a person like that when I get to the order window. So with this in mind, I would withdraw my earlier comment that I would like to go and throw my food in their face. What would be much better is if I boxed it up... perhaps with some other stuff... and mailed it to corporate because I'm quite sure they are truly the ones responsible in the end. Addendum #2 I'd also like to point out again, that this is like the 15th time they did this, not the first or second or even third time. Addendum #3 I would like to sincerely apologize to the hard-working folks at the McDonalds on Avalon as I now suspect this is not your fault in any way but rather a fault in the system imposed upon you by your corporate overlords who's only intention is to squeeze ever last penny out of every customer. The one-star rating is for THEM not you. Hopefully you will all find a better form of employment or maybe we can get off our collective assess and realize that this Capitalism thing just isn't working out the way we planned. yeah? right I didn't think so. Addendum #4 I work for a giant corporation and now that I think about it, I figure they would be much more likely to not understand anything I have said at all here and place the blame on the wrong people. So i'm changing this to a 5 star review! good job team! read more