I never write reviews. I called twice to verify the outdoor hot tub was working. Tues and Friday before arriving this Saturday. I've always stayed at the Anchorage but now they require a two night minimum. We arrived Saturday I paid for the early check in it was $30.00. It was a beautiful day we wanted to spend some time in the outdoor hot tub. Speaking to others they informed us they didn't have to pay for the early check in. We went to the outdoor spa to find out the jets didn't work . Called the front desk they said a part was arriving that day to fix it. Locals told us they haven't been working since December. Later that night we went back in the hot tub. Orange cone on the left hand side with some missing molding on stair. The right hand side was fine when we got in. I was sitting by the steps when I put my hand on the step to grab the railing. The molding on the step fell off 6-8 inches . I brought the piece to the front office told them it needed be closed before someone got seriously hurt. Looking around the hot tub multiple pieces of tile missing. I went to the front desk this am to see if it was open to be told by the girl that the parts are coming today to be fixed. Steps leading down to Roman spa are a trip hazard waiting to happen. Uneven should be marked with a cone. Our room was nice and staff.The staff just needs to be honest when guest are booking to state yes they have an outdoor hot tub but the jets aren't working. Not to keep telling them the part is coming that day . Locals are allowed to use the gym and spas for a cost . read more