It's been one month today since my order online and I haven't received my item. The customer support is useless. Here is what's going on: On May 2, I purchased online a replacement screen kit. After 10 days, I contacted customer support asking for an update. I was informed by them that "a label was created but that no scan exists for the pickup". On May 18, I received a notification from USPS saying that I would have to pay an extra of $11.75 for shipping!! Hello???? Are you kidding me? I paid for shipping and handling fee when I submitted my order. Why do I have to pay extra charge? After multiple back and forth emails to the customer support, someone form Menards called me. The person who I spoke with had absolutely no clue what was going on. First off, he said, "Your item is at the Post Office in Pleasant Prairie".  "Yes, I know. I said and the USPS wants extra $11.75 for the shipping" - I replied.  "That's weird" Menards rep. said. Clearly, he was totally lost.   I explained to him that I have all the handling fee + shipping when I ordered online and I will not pay anything extra and plus, Pay almost $21 of shipping for an item that cost less than $4? Also, why do I have to drive 5 miles to the post office if I paid for the item to be delivered at my door? "I will follow up on this and I will be in touch". - He never called me back. I contacted USPS and this was the answer given the USPS email: "So Menards shipped your package Express, but never paid for the postage on the Express. Because they never paid for the postage to Express it that is why we can not deliver it to you until the Express postage of $11.75. We are sending the package back today 5/26. Menards needs to pay for the rest of the shipping and send it back to you. Thank you ! sorry for the inconvenience." The customer support ignores all my emails now. I have no answers and no item after one month. This is not my first frustration by online at menards.com read more