Rating only the framing department at this location. I bought this custom 30x30 frame as a xmas gift for this puzzle we put together; when we got it back, it was positioned upside down and not straight on the mat. We returned to let them know, and the manager told us "straight is a matter of perspective" which made us scratch our heads, because, umm, have they have never seen a globe? The department manager also said "you didn't give me any instructions on how to place it on the mat". Welp, you didn't ask, and I've never had anything custom framed before, but way to try and gaslight your customer. Anyway, they said they would try to fix it, so we left it there for another week, and all they did was flip it 80 degrees & reposition the hanging wire. When we went to hang it on the wall, we noticed how terrible and not flush the corners are, I've attached photos to show how crappy the construction of the frame is. $430 bucks later, very dissatisfied with the quality and the customer service and have no hope they would correct this and do it right even if I took it back again. Also, apparently no one wanted to sign their name to the quality promise sticker on the back, so that seems worthless. Needless to say, way over priced and they did a horrible job on this frame. 11/10 do not recommend. read more